Verify the light is on in the counter, then close the counting software. Open Common Vision Blox Management Console (in the Stemmer Imaging folder), choose GenICam → Device Configurator → Discover → Save → Exit, then restart the counting software.

Contact us and we'll connect you with your regional sales and service team, or call our Iceland service team directly at +354 595 3012.

Log in at counters.vakicloud.com with your credentials. If you don't have access yet, contact us and we'll set you up.

No, Customer Success is VAKI's paid service line (the Care Package, Count Audit and Training). This page covers free resources: manuals, software downloads, service videos and general support questions.

Set up correctly and used as recommended, accuracy is over 99%.

Every count can be verified quickly using the count quality report, and by checking the images if needed. Contact us if you have questions about a specific count.

VAKI's counting method and technology allow for higher, verifiable count accuracy at higher counting speeds. Results are quick to verify, giving you confidence in both the numbers and the equipment.

Three ways: set sizes directly on the Grader PC touch screen, adjust the grader remotely using SmartFlow on the VAKI Counter, or let SmartFlow's full-automatic mode monitor and adjust the grader for you.

Check that all valves are closed and check the outlet flap valve.

Check that the wiring to the main power connector matches the correct phases. Wired incorrectly, the priming pump turns the wrong way and the impellor can jam. Correct the wiring, then remove and reinstall the priming impellor.