Customer Care
Your Success
Our Commitment
Dependable equipment is only the beginning. From first setup to everyday operation, we help your team get more from its VAKI equipment with practical training, reliable support and a partnership that lasts.
START HERE
What do you need today?
Whether you need help now or want to plan ahead, we’ll help you find the right next step.
Help with my equipment
Tell us what’s happening and we’ll connect you with the right VAKI team member. Clear information helps us understand the issue and advise on the next step.
- Equipment model and serial number
- A short description of the issue and when it started
- Relevant photos, error messages or count files
Training for my team
Help new and experienced operators understand the equipment they work with. Training can focus on everyday operation, settings, care and getting more value from your information.
- The equipment and software your team uses
- Your operators’ experience and learning priorities
- A suitable time, location and training format
A plan for ongoing care
Plan for continued performance. Discuss a care arrangement that suits your equipment and your operation. Scheduled checks, useful reporting and a service history help you take a more proactive approach.
- Review the equipment you already operate
- Identify service priorities and training needs
- Agree the scope, schedule and costs with VAKI
Help with my equipment
Tell us what’s happening and we’ll connect you with the right VAKI team member. Clear information helps us understand the issue and advise on the next step.
- Equipment model and serial number
- A short description of the issue and when it started
- Relevant photos, error messages or count files
Contact service team service@vaki.is or call +354 595 3012
Confidence between every service.
We’ll confirm equipment eligibility, what is included, the service schedule and pricing for your operation.
Scheduled online checks
Review settings, systems, calibration and image quality remotely, with a report after each check.
A service history to build on
Keep a record of checks and findings, so the next conversation starts with an understanding of your equipment.
Confidence in your count
A Count Audit reviews a sample of count images to provide an independent assessment of counting accuracy. It can also be arranged separately.
Make expertise part of your team.
People change roles. Equipment evolves. Practical training helps your team retain the knowledge it needs to operate with confidence.
- Build confidence in everyday operation and setup.
- Understand settings, reports and equipment care.
- Bring new operators up to speed.
- Explore capabilities you could be using more effectively.
ONE VAKI, WORKING WITH YOU
A clearer way forward.
Customer Care connects our people around your needs, with clear next steps and shared knowledge.
Understand your operation
Start with your equipment, your people and the challenges that matter most to your farm.
Agree the next steps
Clarify the support needed, who will help and the scope of any service or training.
Keep learning together
Use service findings and your team’s feedback to strengthen day-to-day operation.
What training looks like in practice
“I applied the training I received from you, using file space on the Macro Counter, and remembering to download the file from the hard drive to a memory stick. We graded after you left. Knowing how the counter works made it effortless to operate and easy to explore its capability. The trip was productive, and I learned valuable lessons on how to operate and use the counter properly.”
Common questions about Customer Success
Registration into an online service history database, three online checks a year covering settings, calibration and image quality, priority support, an annual count quality report, and free applicable software upgrades.
Entirely remotely, there's no need to ship your counter anywhere. We check settings, systems and calibration online and send you an email report each time.
The Count Audit is an independent, one-off check on counting accuracy, using a sample of your count images. It's available on its own, or bundled into the Care Package's ongoing service checks.
No, Service & Support covers free resources like manuals and software downloads. Customer Success is VAKI's paid service line: the Care Package, Count Audit and Training Sessions.
Applicable software upgrades are included free with the Care Package, and any additional function-change software packages are 25% off.
VAKI doesn't publish prices for its service line, request a quote and our sales team will scope your operation.
Yes, training is delivered at a time and place that works for you, so your team gets the full benefit of it.
Priority status for additional online support, plus the same regional sales and service teams in Iceland, Norway, Chile and Scotland that support every VAKI customer.
Still deciding?
Tell us what a better
working day looks like.
We’ll help you find the right support for your equipment and your team.
Iceland - Norway - Chile - Scotland